Terms & Conditions

TRÉSORS DE MALTE CONTRACTUAL SERVICE AND ACCEPTANCE OF TERMS AND CONDITIONS

 

Please read this terms and conditions carefully before use www.tresorsdemalte.com  web site

 

Introduction

With Trésorsdemalte.com you can now book your whole holiday, or only some parts of it that suit you best, example – just the flight, or just your accommodation, or your car hire and much more. Your terms and conditions will vary depending on which combination of products you choose to book.

The following details the different types of products available and the applicable terms and conditions:

Trésorsdemalte.com Package Holiday: this product offers you combinations of hotels and flights at an inclusive price.

It is the responsibility of the guest to clarify any ambiguity about the terms and conditions of the service provider prior to the booking. The service provider is solely responsible for the correctness of the information in the terms and conditions.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the service provider’s cancellation and refund policy.

We recommend that you read the cancellation and refund policy of the service providers carefully prior to making your reservation.

After a reservation has been made, Trésorsdemalte.com will normally provide a confirmation within 24-72 hours. If the desired service is not available, Trésorsdemalte.com will attempt to provide a suitable alternative for the passenger.

All reservations are subject to availability.

 

1. GENERAL

YOU ARE KINDLY REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS PRIOR TO MAKING USE OF THIS WEBSITE

Once you commence using this website, you denote your recognition of the terms and conditions herein. If you do not agree to these terms of use, please do not use this website.

Trésors de Malte (Trésorsdemalte.com)reserves the right, at its discretion, to change, modify, add, or remove portions of these terms at any time. You are invited occasionally to verify whether there have been any modifications in the terms and conditions. Your continued use of Trésorsdemalte.com following the posting of changes to these terms will mean your acceptance of these changes.

A contract concluded on this website will be valid only if the other contracting Party is an adult natural person, having the right to establish a contractual relation, or a registered legal entity having the right to establish a contractual relation as a legal entity. By using this website, the user accepts financial responsibility for all uses of this website by her/himself and/or other persons using it under her/his responsibility.

These Terms and Conditions provide for the terms of the contractual relation between Trésorsdemalte.com acting as a broker for various suppliers and a client and/or customer using this website and/or purchasing services through it (hereinafter referred to as “the client” or “the customer”). Trésorsdemalte.com provides accommodation and transport from a wide range of accommodation providers and carrier airlines, ships and car rental companies. The provision of such travel arrangements will be subject to the terms of each supplier as part of the conditions of contract with us (either as agent for the supplier or as part of our holiday package. All of the suppliers’ terms and conditions cannot be listed here but the client / customer must read them carefully. The main companies that we do business with are listed below but due to the wide range of travel products that we provide, as agent as well as part of our holiday packages, there are many more. The conditions of carriage and/or contract for these suppliers may be found on their own web sites. If it is not possible to find these conditions of carriage and/or contract, contact should be taken with us.

2. RATES

All rates are generally provided in the Euro currency. Such rates may change due to constant currency fluctuations, the increase/decrease of Value Added Tax, or of any other taxes. Any such increase/decrease will automatically affect the published rates.

The valid rates for any service booked are as published on the Trésorsdemalte.com website at the time of reservation and all banking fees for bank transfer are to be paid by the client. Credit card payments have an additional bank charge of the percentage shown on the website.

2.1 NON-REFUNDABLE RATES

At times certain rooms indicate that they non-refundable. These rooms reflect special restrictions and conditions. You are invited to read the rate rules below for any such rooms prior to making your reservation. ADVANCED PURCHASE / NON-REFUNDABLE RATES. Rules & Restrictions on payments for bookings made via Trésorsdemalte.com for Advance Purchase / Non-Refundable rates are not refundable and bookings may not be modified. Rooms & Rates are subject to availability at participating hotels. ADVANCED PURCHASE / NON-REFUNDABLE RATES. You are informed that full payment in advance is required and the credit card will be charged instantly for the full duration of stay, even if the booking is not completed. No restrictions to the online purchase date and subject to hotel availability at the time of booking. Each hotel varies the discount offers on The Advance Purchase / Non-Refundable Rate. Reservations made with non refundable rates cannot be changed, refunded, partially refunded, exchanged, cancelled or transferred to another party. No refunds for non arrival on check-in date.

Modification/Cancellation of Reservation: It is not permitted to modify a Non Refundable Rate reservation. In the event that a Non Refundable Reservation needs to be cancelled the full amount paid will be retained as cancellation fee and no refund or partial refund will be due.

Charges cannot be applied to other stays, services or merchandise. No rates or hotel availability are guaranteed until full payment is received. Trésorsdemalte.com reserves the right to cancel a reservation without notice if we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the reservation.

3. PAYMENT CONDITIONS

Once you have clicked the “Book now” button after entering your credit card number you are deemed to be submitting a binding offer to the Company. Payments for the services chosen and agreed on must be done as displayed within this website. No contractual or other obligations will be created for Trésorsdemalte.com, unless payment in full is received by Trésorsdemalte.com for all the services to be provided to the customer/ client and agreed on through this website. Trésorsdemalte.com reserves the right to enable/disable its prepayment option in this web site.

Trésorsdemalte.com establishes the following payment terms:

(i) 30% of the final fee upon booking,

(ii) Remaining 70% to be paid four (4) weeks prior to the arrival date.

This will be shown on this web site or during the payment process of the Partner Company and/or customer. Trésorsdemalte.com reserves the right to increase/decrease the prepayment percentage quote at any time.

4. RESERVATION AMENDMENTS

Reservation amendments will be charged at 20 euros per booking.

Severability: The invalidity of one or more provisions of these Terms and Conditions does not signify the invalidity of the whole Terms and Conditions.

5. CANCELLATION POLICY

The general cancellation and no-show policy of each service is made available on our website during the reservation procedure and varies according to the selected service and/or date.

By making a reservation with Trésorsdemalte.com you accept and agree to the relevant cancellation and no-show policy.

Trésorsdemalte.com  cancellation policy stipulates the following:

100. 30% cancellation fee on the total amount when cancellation is made 31 days prior to the arrival date booked, or 100.00 euro, whichever is the higher;
101. 50% cancellation fee on the total amount when cancellation is made 8 to 31 days prior to the arrival date, or 100.00 euro, whichever is the higher; and

iii. 100% cancellation fee on the total amount when cancellation is made 7 days, or less, prior to the arrival date.

Please note that certain rates or special offers are not eligible for cancellation or

change. Please check the room details thoroughly for any such conditions prior to making your reservation.

Any lesser charges are subject to the discretion of Trésorsdemalte.com, and after discussion with the affected partner.

In the event of a confirmed booking being unavailable, Trésorsdemalte.com will endeavor to offer an alternative solution of the same or higher standard in same location/area or manner. In the event where this is not possible Trésorsdemalte.com may offer a full refund if the alternative solution is not preferred.

Trésorsdemalte.com will also endeavor to contact the Partner prior to the client’s departure and advise him/her of this unavailability. In the case where this is not possible laelaexperience.com will endeavor to ensure that the relevant supplier looks after any changes as quickly and as efficiently as possible. Trésorsdemalte.com reserves the right to cancel a reservation in the event of system error, system malfunctions and/or price calculation error.

The administrative and banking costs will be deducted from any refund agreed.

6. TERMS & CONDITIONS OF SERVICES

6.1 FLIGHTS

Look and accept the airline company’s terms and conditions.

6.2 CAR HIRE

Look and accept the car hire company’s terms and conditions.

We have no liability for the car hire, because it is paid directly to the car hire companies. Traffic in Malta moves to the LEFT-hand side of the road, NOT on the right-hand side. International road traffic signs are in use and placed along the roads and highways on the left-hand side.

6.3 ENGLISH SCHOOLS:

Look and accept the English schools terms and conditions.

6.4 TERMS & CONDITIONS FOR ACCOMMODATIONS: FARMHOUSE/VILLA/APARTMENT AND HOTEL

6.5 TERMS & CONDITIONS FOR EXCURSIONS

• The cost of your stay

We reserve the right to lower or increase the prices of accommodation at any time. The price of your stay will be confirmed at the time of the booking, subject to the correction of errors.

• Reservation changes made by you

You are expected to inform us immediately should you wish to make any changes to your confirmed booking. We will do our utmost to satisfy your change in reservation but we cannot guarantee that we will be able to meet any such requests. We may charge a fee for any additional costs we incur plus Euro 100 for each change.

• Complaints

Should you have a problem on your holiday, please report it to our staff the soonest possible and no longer than 24 hours from the time of its occurrence. Any verbal notification must be confirmed in writing as soon as possible. Our duty is to investigate and try to give the best possible solution for you.

• Special needs and requirements

If you have a disability and need specific answers to specific questions, then it would be our pleasure to have them in writing, so that we include them on your final reservation. We are unable to give special facilities without knowing your requirements.

• Construction Works

From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. Where we are aware of such building work, we will let you know as soon as possible if we think that relevant works will affect the quality of your holiday.

• Public Liability Clause

tresorsdemalte.com accepts no liability for any injuries/losses incurred by the

tenants and/or visitors during their stay in the property nor loss or damage to any luggage and/or personal belongings. Clients are advised to take out their own personal insurance at the time of booking.

6.5 TRAVEL INSURANCE

Trésorsdemalte.com strongly advises that you take out a policy of insurance together with your flight reservation in order to cover you and your party against the cost of medical expenses; in the event of accident or illness; loss of baggage and money; and other expenses. Please check it carefully to ensure that all the details are correct. Failure to disclose relevant information will affect your insurance. Please note that the sale of travel insurance on the Trésorsdemalte.com website is administered by our partners. The contract is subject to terms and conditions, which are accessible during the booking process. You can contact directly regarding your travel insurance on the contact details mentioned on your Policy document issued and send by email to you after you complete your reservation.

• Final travel arrangements

Please ensure that all your travel, passport, visa (if required) and insurance documents are in order and that you have a copy of your Insurance Policy in case you needed.

• Liability

In case of date changes of your journey you have to contact directly with the Travel Insurance company and request change of your Travel Insurance contract and policy.Trésorsdemalte.com experience is not responsible for the availability, protection policy of personal information, page content, or any damage caused by the usage 3 party pages sites as you have access to those pages with your own responsibility. The supplier providing travel insurance on this website is independent contractor and not agent or employee of Trésorsdemalte.com and is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Trésorsdemalte.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majesty or other causes beyond its direct control, and it has no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

7. COMPLAINTS

Should the customer have reason to make a complaint, the complaint must be made and a remedy requested immediately on location to Trésorsdemalte.com by e-mail.

We will try and settle any complaints quickly and fairly and all correspondence should be sent to info@tresorsdemalte.com. If you are not able to make a complaint by email you can do it by phone to the number indicated on our website. The right to raise claims is invalidated if a participant omits to notify a defect on location.

8. LIABILITY RESTRICTIONS

Any exclusion or limitation of liability of Air Carrier shall apply to and shall cover all agents servants and representatives of the Air Carrier and any person whose aircraft is used by the Air Carrier for carriage and its agents, servants and representatives.

Trésorsdemalte.com cannot be responsible for delays, accidents, losses, death, physical or mental injuries, changes of schedules, damages, etc, that may occur in any of its suppliers’ services.

Trésorsdemalte.com will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure.

Trésorsdemalte.com will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this website, even if there is negligence, or if

Trésorsdemalte.com or an authorized Trésorsdemalte.com representative has been advised of the possibility of such damages, or both. In all cases, Trésorsdemalte.com has no liability for all losses, damages, and causes of action

(in contract, tort including without limitation, negligence), or otherwise will not be greater than the amount paid to access this website and/or its services.

9. MODIFICATIONS TO ITINERARIES AND PROGRAMS

Trésorsdemalte.com reserves its right to modify and/or change, without notice, any itineraries or programs presented in this website, or anything else presented in this website, as a result of changes caused by service suppliers or third persons in general or any other reason.

10. ACCOMMODATION RATINGS

The client/customer/partner/user acknowledges that star and any other ratings are merely a general outline based on the official rating of Malta (governed by the Malta Tourism Authority) and may not be relied up on to identify the quality of the accommodation. Standards can vary within the classifications, and this is usually reflected in the price. The same applies for amenities offered and contracted such as:

Single rooms, baby cots, roll down or pull out, or extra beds and any other amenities described.

11. ACCURACY OF INFORMATION

Trésorsdemalte.com and its suppliers have done their utmost to ensure that the

content of the website, including all hotels and other information are as accurate as possible. The hotel and other information provided are listings provided by relevant suppliers. Trésorsdemalte.com publishes such information in bona fide.

The customer/Partner/Client/user acknowledges and accepts that Trésorsdemalte.com cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not notified to Trésorsdemalte.com by the relevant hotel and hother suppliers in question.

The customer/Partner/Client/user acknowledges and accepts that: while Trésorsdemalte.com endeavours to keep accurate and up-dated all information contained on this website, Trésorsdemalte.com cannot be responsible for errors, omissions, or misleading information contained in the hotel, farmhouse, services, or other listings or information, and these may contain errors.

If a certain facility is important to the client, then the client/customer should check with Trésorsdemalte.com or the supplier that this facility or feature will be available during the client’s dates of stay and inform Trésorsdemalte.com about that.

12. LINKS TO THIRD PARTY WEBSITES

This web site may contain hyperlinks to websites operated by parties other than Trésorsdemalte.com. Such Hyperlinks are provided for your reference only.

Trésorsdemalte.com does not control such web sites and is not responsible for their content. Trésorsdemalte.com incursion of hyperlinks to such web sites does not imply any endorsement of the material on such websites or any association with their operators.

13. RESTRICTIONS ON USE OF MATERIALS

Any software that is made available to download from this website (“software”) is the copyright work of laelaexperience.com and/or of the owner of this website, its affiliates and or their suppliers. Any use of this software is subject to the “fore signed agency/or license agreement.”

All materials contained in this Website are the copyright property of Trésorsdemalte.com and/or of the owner of this website, or its subsidiaries or affiliated companies and/or third party licensors.

All content included on Trésorsdemalte.com website, such as text, graphics, logos, icons, images, audio clips, and reservation/booking software, all called in this document “content”, is the property of Trésorsdemalte.comor its content suppliers and is protected by copyright and other intellectual property laws. The intellectual property rights which subsist in the compilation (meaning the presentation, selection, collection, assembly, and arrangement,) of all Content and all software used on Trésorsdemalte.com website are the exclusive property of Trésorsdemalte.com or its software suppliers and are protected by copyright and other intellectual property laws.

Any use of Content and/or software other than in accordance with this Agreement, including the reproduction, modification, distribution, transmission, republication, display, or performance except as expressly authorised, of the Content on this site is strictly prohibited.

14. DUTY TO COOPERATE

In the event of disruption to the Services provided each participant is obligated in the framework of statutory regulations to cooperate in avoiding or minimising possible damage.

15. AREA OF JURISDICTION-GOVERNING LAW

These terms and conditions are subject to the Laws of the Republic of Malta and to the exclusive jurisdiction of the courts of the Republic of Malta Alternatively the parties may decide to settle their claims by arbitration in accordance with the current rules of the Malta Arbitration Centre and judgment upon the award may be entered into any court having jurisdiction thereof.

16. FORCE MAJEURE

If as a consequence of Force Majeure Trésorsdemalte.com is obliged to curtail, alter or cancel a booking and/or any services agreed, the partner and/or client/customer/user shall not be entitled to claim compensation for any loss arising as a consequence of the said curtailment, alteration or cancellation. The term “Force Majeure” includes but is not limited to acts of God, natural disaster, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal, legislative, military or other authority, strikes, industrial action, or any other reason beyond the control of Trésorsdemalte.com

17. AMENDMENT TO THESE TERMS AND CONDITIONS

tresorsdemalte.com reserves the right to amend these Terms and Conditions at any time. This Agreement cannot otherwise be altered without prior consultation and agreement withtresorsdemalte.com.

18. SYSTEM INTEGRITY

The usage of any device, routine, or software which inhibits or interferes with the running of the Trésorsdemalte.com website or any booking concluded upon it is strictly prohibited. Any action which creates a load on Trésorsdemalte.com or infrastructure which may be considered unreasonable or disproportionate is strictly prohibited.

19. ENTIRE AGREEMENT

These Terms and Conditions contain the entire agreement between Trésorsdemalte.com and the Client and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified unless expressly agreed by Trésorsdemalte.com in writing.

20. EXTENT OF VALIDITY OF TERMS AND CONDITIONS

Any Party buying services from this website acknowledges that the provision and the purchase of such services are done according to these Terms and Conditions.

If any onerous clause may appear in this document, this does not invalidate the entire contract.

21. ASSIGNMENT IS NOT ALLOWED

The Partner/client/customer may not assign, subcontract convey or delegate his/her rights and obligations under these Terms and Conditions.

22. USE OF PERSONAL INFORMATION

The person purchasing and/or booking services from this website agree that these Terms and Conditions are reasonable. The user consents to the use of his personal information by Trésorsdemalte.com and/or the owner of this website and/or its third party suppliers for the purpose of providing the services contracted.

23. COOKIES POLICY

Our website uses cookies to store information on your computer. For using this site with full up-to-date information of how we use cookies please review this document regularly as any amended policy will be updated on the site.

By using our site you agree to the placement of cookies on your computer in accordance with the terms of this policy. If you do not wish to accept cookies from this site please either disable cookies or refrain from using this website.

We use cookies to verify your details whilst you use the website as you navigate from page to page, so you do not have to re-enter your details each time you enter a new page; to recognise you as a unique user when you return to our website so that you do not have to input your details multiple times as you move between our services; to remember how you have customised your use of this site, such as your preferred time zone; to collect and compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.

Many cookies are designed to give you optimal usage of the web. We use cookies to enable you to improve your user experience when using our website, for example a cookie which recognises if your browser supports specific technology features. This helps web pages to be loaded more quickly when you request the download of a large file.

As our cookies allow you to access some of our website’s essential features we recommend that you leave cookies enabled, otherwise, if cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using this site altogether.

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